Shipping & Refund Policy
Please find below the expected shipping timeline:
Pre-shipment - This is is normal. Majority of the shipping process takes place in pre-shipment up to even 2.5 wks. After this your order will be expedited in less than 2 days. This means that your order has been shipped but has not been handed over to the USPS. At this stage the refund can only be made when the order is shipped back.
Standard Shipping Time
US: 25- 30 days*
Europe & Canada **: 25 - 45 days* - (expect delays because of new VAT rules. If package is held at customs, we will re-ship new order for you. Please be patient as we are working hard to make sure that you receive your order)However and these countries will have 30 to 45 days delivery time
Mexico, New Zealand, Ireland, Israel, Russia, Saudi Arabia, Turkey, Japan, Korea, Ukraine and Alaska
The order processing time might take up to 3-6 days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Unfortunately, Bloom Cart has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Track your order
If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus and some others. We are sorry for this temporary inconvenience.
If you need to contact us with questions, feedback, testimonials or a suggestion, please send an email to email@example.com. All emails are typically responded to within 24 to 48 hours, except weekends and holidays.
In case you have any questions, please contact us at firstname.lastname@example.org